about us
WHAT WE ARE HERE TO DO
We love 3D printing, and hope you will too - that is the short story! The longer story is about how we started playing with 3D printers in 2012, how we invented products we felt was missing, how we started sharing and later selling them. Today we sell from the top manufactures like Prusa, Creality, Anycube, Wanhao and Devil Design. But we still develop all the products we think should be here, under our brand RepRap.me
So if you can think it, together we can print it!
TRUSTING US WITH YOUR BUSINESS
We want you to be happy with us and our products, we always try to make sure our products and our communication meet your expectations.
Online Payments
We use Quickpay to handle secure card payments. You can pay with VISA, Matercard, American Express or Paypal. It is also possible to pay via invoices and governmental ordering systems like OUBL, EAN etc. If you have any questions feel free to contact the sales department at order@reprap.me
Your card will not be charged until we ship you order, in the meantime money is reserved by the third party instance Quickpay, to ensure your can feel completely safe.
If you return an item it will be credited back into your bank, Paypal or credit card account.
Prices and VAT
You can choose whether you want to display prices in EUR, US Dollar or DKK.
Customers in the EU with a valid EU VAT number will not be charged VAT. After entering VAT number in the checkout and choosing a country within EU no VAT will be charged
For customers outside EU, VAT will not be charged as this is export. Please be aware of that you might be subject to pay custom taxes for import in your country.
Freight cost
Shipping charges are based on the product's total weight and shipping method chosen.
Exact shipping charge is presented at checkout when you select shipping methods and your country. No other hidden costs.
Free shipping for all EU orders above EUR 149!
Warranty
Our goal is to keep all our customers satisfied and happy with us and our products.
We always do our utmost to ensure our products and our communication with you will be correct.
If there is something that does not work, we will do our utmost to correct this.
You have 1 years warranty on all products from us. Note that this does not apply to what is considered as normal wear. However we recommend that you buy our extended Service Plan for all 3D Printers as this is a complex product with many moving parts.
The warranty means that we will repair or replace the defective product within the warranty period if it´s not damaged by handling errors. When it comes to handling errors or incorrectly set products we will charge you the service cost. This applies even in cases where we cannot find anything wrong with the product or when you caused the damage himself. The product warranty does not apply to failures occurring during or after the altercation of the functionality and appearance, such as refurbishment, upgrade or other modifications of the product without written consent from Reprap.me.
Delivery Times
All orders placed before 12:00 are shipped out from us the same day if the products are in stock.
All items shown with “in stock” status are in stock in our own warehouses in Europe for immediate delivery. Delivery time will be 1 - 5 days in the EU.
In a formal sense we are:
Reprap 3D printing APS
CVR: DK35416056
Rundageren 6
2640 Hedehusene
Denmark
We accept all major credit cards, PayPal, OUBL / Invoices for our public/government/registrered customers.
Bank Name: Nordea
Address: Vesterbrogade 8, 1620 København
Account Number: 2191-6898808856
IBAN Number: DK DK6620006898808856
SWIFT Number: NDEADKKK
Account holder: RepRap ApS
